Riva - true flavours of Italy - Gastronomic and Cultural Breaks

Terms and Conditions

1. Holiday booking: the client can book any of our holidays advertised in our brochures and website if the dates are still available. The booking must be confirmed by completing and signing the provided booking form. This must be sent to Riva complete with a cheque for the deposit (section 2).

2. Payment: a deposit of 35% of the price is required on booking. The balance of the price of the client’s holiday must be paid in full at least 8 weeks before the departure, (for late bookings full payment must be received on booking). As soon as the booking is made, Riva will send the client a letter with all the details together with an invoice. If any of our details are not correct the client must contact Riva within 10 days from when the booking confirmation was received. Tickets will be sent to the client’s home address 10 -14 days before departure.

If the balance is not paid in time, Riva has the right to retain the client’s deposit and apply the cancellation charges (section 5).

3. Surcharge: the price of the client’s travel arrangements is subject to surcharges on the following items a. for Government action such as increases in VAT or any other Government imposed increases b. currency in relation to adverse exchange rate variations.

4. Riva does not pay compensation for the cancellation of the booking if: – The cancellation is due to force majeure. Force majeure: an event which we, or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Events beyond our control such as war, threat of war, riots, civil disturbances, terrorist activity, technical transport problems, closed or congested airports, natural or nuclear disasters, fire, severe weather conditions and any other similar events. – Riva cannot accept any responsibility for delays or cancellations to flights. The clients should purchase their own travel insurance to cover any eventual costs incurred (section 8).

5. Cancellation and Charges: the client may cancel his/her booking at any time. The cancellation must be in writing, signed by the person who booked originally and sent back to Riva. In the unfortunate event of cancellation for whatever reasons, once they have been accepted by Riva, the company has the right to charge a cancellation fee as follows – loss of deposit if notified within 56 days or more prior to the holiday – loss of deposit plus 45% of the balance if notified between 55 days and 36 days prior to the holiday. – loss of deposit plus 70% of balance if notified between 35 days and 22 days prior to the holiday. – loss of deposit plus 100% of the balance if notified within 14 days prior to the holiday

6. Rates: the rates include all expenses: hotel including breakfast, light lunches with a glass of wine, dinners accompanied by wine tasting, an evening aperitif. If the clients wish to purchase extra wine and/or spirits during the meals, Riva does not take any responsibility for the costs, and the clients should pay to the supplier in full.

7. Transport: A people carrier or a mini bus will be provided by Riva for transfers to hotels and all restaurants.

8. Insurance: It is a requirement of the booking that the clients must arrange adequate holiday insurance that should cover full medical expenses, personal baggage, personal accident, loss or damage to property, cancellation or curtailment, personal liability, legal expenses and emergency.

9. We reserve the right to withdraw or modify at any time the arrangements advertised where necessary to do so. We are unable to guarantee that your itinerary will not have to be changed due to circumstances beyond our control. We do guarantee, however, that if we do have to change a restaurant, hotel or activity from that described on your itinerary, we will choose alternatives of equally high quality.

10. All tours are subject to a minimum number of bookings and we therefore reserve the right to cancel and in this event we will return all monies which the client has paid. In no case will the client’s holiday be cancelled within six weeks of departure except in the event of circumstances beyond our control.

11. In the event of any problems arising during the tour the client must report it immediately to the Riva representative, and failing satisfactory resolution of the problem, the client should file a written report within 28 days of their return. No liability will be accepted for any complaint not reported at the time and intimated within 28 days thereafter.

12. All clients must have valid passports.

13. The contract of which this forms part shall be governed by the laws of England.